At Motorola, the kinds of things we obsess over are answering real people’s needs and unlocking the power of personal, customized interactions.

Then we got to thinking: Why should we stop at device experiences?

So we’re rolling out a new social experiment to take customer support to a completely new level: the Moto Tweet Fleet. It’s a roving troupe of Motorola ambassadors that leverages public hyper-local data on Twitter to rush to your rescue in real time when you need help.

We’ve all been there: Your battery is dead. You’re lost and frustrated. You’re hungry and cranky. Whatever it is, the friendly fleet is ready to come give a hand. While you’re with the fleet, you can even meet our new Moto X and customize your own using the Moto Maker online studio.

Oh, and did we mention swag? We’ve partnered with smart USA to deck out the fleet with stylish smart cars, from which ambassadors hand out Sol Republic headphones and other Motorola accessories to lucky passersby. What could be better to pair with a fully customizable Moto X and accessories than a customizable smart car?

We’re starting with a beta program in neighborhoods throughout New York City and hope to expand to Chicago next. If you’re in New York, all you have to do is tweet at @MotoTweetFleet between 11 a.m. ET and 7 p.m. ET daily. See you out there.